Troubleshooting
Find the failing stage before repeating the action.
Start with scope and status
Confirm the account, website and environment. Read the actual state shown by setup, the agent run or the publishing job. An authenticated session, a completed setup check and a successful publication prove different things.
| Symptom | First check |
|---|---|
| Sent to Setup after login | Website creation, membership and company setup |
| Agent says Setup required | Named strategy document and provider readiness |
| No analytics | Correct property, sync history, reporting period |
| Connection has no resources | Provider permissions and resource existence |
| Draft approved but not live | Separate publishing job and destination |
| Tools is missing | Workspace-tools production rollout is pending |
| Run failed | Displayed error, credit balance and provider availability |
Retry deliberately
Fix the cause before retrying. Check for an existing output or uncertain provider result so a repeat action does not duplicate work. If a request is still running, do not create a second one merely because the screen has not refreshed.
Send useful diagnostics
Contact the team with the page, website, approximate time, displayed error and run or job identifier where shown. Include the expected result and a sanitized screenshot. Never send a password, session cookie, reset link or integration secret.
Something unclear or out of date?
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